Privacy Policy

Vivitec.AI ("Vivitec", "we", "us") helps organizations move from AI uncertainty to secure, scalable execution. This policy covers vivitec.ai and any page, form, or tool we operate on it, along with the inquiries, consultations, phone calls, and SMS communications that follow from them.

If you engage us for consulting or advisory work, the data-handling terms in your signed agreement control that engagement. This policy governs our website and general business contacts.

We only ask for what we need to respond to you and to scope work accurately. Depending on how you reach us, that can include your name, email address, telephone number, company or business information, and anything else you choose to send.

• Contact form: your name, company, email address, phone number, and the message you write.
• AI plan configurator: your industry, team size, workflow needs, technical requirements, and the contact details you submit at the final step.
• Chat widget: the messages you send and the contact details you share in the conversation.
• Phone calls and SMS: your telephone number, the substance of what you tell us, and a record of any SMS opt-in you give and any later opt-out.
• Consultations and meetings: notes about your environment, requirements, constraints, and objectives that you share with us while we scope or deliver work.
• Billing: when you purchase a plan, your payment details are collected and processed by Stripe. We receive the plan selected, payment status, and billing contact details, never your full card number.

When you visit the site, some technical information is collected through standard web technologies:

• Standard server and request data such as IP address, browser type, device type, referring page, and pages viewed.
• Analytics events collected through Google Tag Manager, used to understand which pages and services draw interest.
• Cookies and similar technologies that keep the site working and measure usage, described further below.
• Anti-abuse signals from Cloudflare Turnstile, which verifies that form submissions come from a person rather than a bot.

• Respond to inquiries and requests for information.
• Provide the services you request and deliver the plans you purchase.
• Communicate with you about consultations, projects, services, and your account.
• Send appointment confirmations, reminders, follow-ups, and service-related updates through the channels you have consented to, including email and SMS.
• Process payments and manage subscriptions for purchased plans.
• Operate, secure, and improve the website, our services, and the customer experience, including preventing spam and abuse.
• Meet applicable legal, tax, accounting, and regulatory requirements.

If you give us a mobile number and opt in, Vivitec may send you SMS messages about your inquiry, consultation, project, or account. Opting in is voluntary and is never a condition of buying any product or service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or lease mobile numbers, SMS opt-in records, or consent data, and we do not hand them to third parties or affiliates for those parties’ own marketing.

You can stop messages at any time by replying STOP to any message from us, and you can reply HELP for assistance. Program details, including message types, frequency, and rates, are set out in the Vivitec.AI SMS Messaging Terms.

Read the Vivitec.AI SMS Messaging Terms

Vivitec does not sell personal information, and we do not share it with third parties for their own advertising. That includes mobile numbers, SMS opt-in data, and the contact details you submit through our forms.

We share the minimum data required with vendors who process it on our behalf under their own privacy terms:

• Stripe — payment processing and subscription billing.
• HighLevel (LeadConnector) — website chat widget, contact management, and message delivery.
• Google (Tag Manager and Analytics) — website usage measurement.
• Cloudflare — Turnstile bot protection.
• Our email delivery provider — sending notifications and replies.

We may disclose information when required by law, subpoena, or valid government request; to investigate suspected fraud or abuse; to enforce our agreements; or as part of a merger, acquisition, or sale of assets, in which case we will state the change in ownership before your information becomes subject to a different policy.

These disclosures never include text messaging originator opt-in data or consent, which we do not share with any third party.

We use cookies and similar technologies for site functionality, analytics, and the chat widget. Most browsers let you refuse or delete cookies through their settings. Blocking cookies may break the chat widget or parts of the configurator, but the rest of the site will still work.

We keep form submissions, call notes, message history, and correspondence for as long as needed to serve you and to maintain a record of the engagement, then delete or anonymize them. SMS consent and opt-out records are kept for as long as we are required to evidence consent. Billing and tax records are kept for the period required by law. You can ask us to delete earlier, subject to those obligations.

You can ask us to access, correct, or delete the personal information we hold about you, ask for a copy in a portable format, or object to a particular use. Email intake@vivitec.ai and we will respond within a reasonable time. Depending on where you live, you may have additional rights under state or national privacy law; we honor those requests regardless of residency.

You can opt out of marketing email at any time using the unsubscribe link, and you can opt out of SMS at any time by replying STOP. We will still send transactional messages tied to an active request or purchase.

We use encryption in transit, access controls, and vetted processors to protect the information we hold. No system is perfectly secure, so we cannot guarantee absolute security, but we will notify affected users and regulators as required if a breach occurs.

Our services are built for organizations, not individuals under 16. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy as our services change. We will revise the effective date above, and for material changes we will provide additional notice on the site.

Questions about this policy or a privacy request: email intake@vivitec.ai or call 859-414-6115.